Terms & Conditions

Welcome to La Rosa Flowershop!

  1. Flower arrangement posted in our website are for delivery within Philippines only and prices are in Philippine Peso.
  1. Sender is responsible for providing accurate and complete delivery information. Any delay or non delivery due to sender’s incorrect delivery information, sender will still be charged.
  1. Orders will be confirmed only once full payment received. If requested, sender will be notified after delivery of flowers to recipient.
  1. In case of late delivery by the company's fault, we will give discounts to the customer the next time he/she orders.
  1. Cancellation Policy – NO CANCELLATION a day before the desired delivery date. Email us at [email protected]   for the request of cancellation 1-2 days before the desired delivery date. For any changes or special request contact us immediately. Strictly we do not accept cancellation of order once the flowers have been arranged or delivered. Cancellation of order due to not covered area of delivery (example provincial or outside metro manila) without notifying us first  or any reason of customer for request of cancellation, customer will only get 80% refund from the total amount paid, 20% serve as transaction fee. Refund will be done within 7-14 working days. 
  1. Refund Policy   -  NO RETURN, NO REFUND for product quality problem if the delivery address given by the sender is incorrect, re-route delivery address by sender’s request, not being present or no one else can receive the flowers in behalf of the recipient at the delivery address and improper handling of flowers by the recipient. Please understand that our product is perishable, to avoid these incidents please provide accurate delivery details. We replace flower delivery without charge if it is company’s fault such as incorrect delivery item, wilted or damaged flowers due to mishandled of delivery. However, complaints will be entertained within 48 hours only from the time of delivery. Replacement of flower delivery will be done 2-3 days after date of complaint with a valid reason. 
  1. LA ROSA FLOWERSHOP will not liable for delays or non delivery due to  natural disasters, acts of God and other reasons beyond our control.
  1. Delivery Policy – Please refer to our DELIVERY INFORMATION
  1. Substitution Policy - Flower arrangements posted in our website may vary, depending the availability of the flower order. Some substitution may occur especially for outside metro manila and provincial delivery but with same or higher equal value. Sender will be informed for some changes.

 

 

Payment Terms / Payment Instructions

 

Dear Customer,

 You may pay through various options for your convenience. See details below:

OPTION 1 (Online Payment through our Online Store)

Paypal Payment (Secure payment)

Upon checkout fill in the necessary details required. When you reach Step 5: Payment Method choose “PayPal / Credit Card (VISA, MasterCard, AMEX, Discover)” Then “confirm order”. When the Paypal window comes up sign into your Paypal account and proceed with the payment to complete the transaction.

Credit Card Payment (Secure payment)

Upon checkout fill in the necessary details required. When you reach Step 5: Payment Method choose “PayPal / Credit Card (VISA, MasterCard, AMEX, Discover)” Then “confirm order”. When the Paypal window comes up choose “Don’t have a Paypal account?”, then fill-up the necessary credit card details  and proceed with the payment to complete the transaction.

Pay directly through Paypal

Pay using your Paypal by sending payment to our Paypal account: [email protected]

 

OPTION 2 (Bank Deposit / Wire Transfer / Western Union)

Through Bank deposit

We accept Bank Deposits in Metrobank, Union Bank, Banco de Oro and Western Union

See bank details below:

BANK:    Banco De Oro
Branch: Teachers  Village East
BDO Acct Name:  LA ROSA FLOWERSHOP
Acct # :   6520019045

BANK:    Metrobank
Branch:  Kalayaan
Acct Name:  LA ROSA FLOWERSHOP
Acct # :   1863186178131

BANK:    Union Bank
Branch:  Katipunan
Acct Name:  LA ROSA FLOWERSHOP
Acct # :   011020009462

Through Western Union

Western Union Receiver :   EMMA SAN JOSE
Address:  88 Maginhawa st., Teachers Village East, Quezon City, Phils.
Tel: (632) 9285 359


NOTE: Kindly Email us at larosa_sj2004 or FAX at 9285359 your Deposit Slip/ Western Union Slip as payment confirmation. When sending Western Union details, do not forget the control number / transaction number, name of sender, address of sender and amount.

Order will be served after confirmation of payment.

We could also Collect payment in an office or home address. Collection fee P200.00

 

Delivery Information

 

1. Place your order before 12:00nn Philippine time (Monday-Sunday) for SAME DAY DELIVERY within Metro Manila only. Order received after 12:00nn Philippine time for same day delivery will be processed / delivered on the following day. Roses are available everyday in red, white and fuchsia pink color. 

For NEXT DAY DELIVERY order must be placed before 4:00PM Philippine time (Monday-Sunday). Order received after 4:00PM Philippine time will be processed / delivered on the following day. 

Office Hours:                     (Philippine Time)  8:00AM to 8:00PM (Monday-Saturday)
Store Operating Hours:     (Philippine Time)  8:00AM to 8:00PM (Monday-Sunday) 
 
Inquiries and Reservations   (632) 881-6731 / (632) 579-3073 
or email us :                               [email protected]
 
Regular Delivery Schedule: 
Home Deliveries: (Philippine time)   8:00AM to 7:00PM   (Monday - Sunday) 
Office Deliveries:  (Philippine Time)  9:00AM to 5:00PM  (Monday - Saturday)
 
PLEASE NOTE:
- LAST DAY FOR FEB 13 AND 14 IS ON FEB 11, 2015. ALL ORDERS RECEIVED AFTER FEB 11 WIL BE DELIVERED ON FEB 15, 16, 17 & 18.
 
- SPECIFIC DELIVERY TIME NOT APPLICABLE DURING VALENTINES DAY. WE DO NOT COMMIT TIME OF DELIVERY THIS VALENTINES DAY.
 
- NO DELIVERIES OUTSIDE METRO MANILA ON FEB 13 AND 14. 
 
- WE WILL NOT ACCEPT FLOWERS WITH BALLOONS ARRANGMENT OR BALLOON ARRANGEMENT ON FEB 13 AND 14.
 
- PLEASE PROVIDE ACCURATE AND COMPLETE DELIVERY INFORMATIONS. CONTACT NUMBER/S IS REQUIRED. WE WILL CALL THE RECIPIENT OR SENDER TO VERIFY THE CORRECT DELIVERY ADDRESS, IF WE CANNOT REACH THE RECIPIENT'S OR SENDER CONTACT NUMBERS, THE DELIVERY MAY DELAY OR CANCELLED. 
 
- ADDITIONAL DELIVERY FEE WILL BE CHARGED TO SENDER FOR RE-DELIVER AND RE ROUTE DELIVERIES.
 
- REFUSAL OF FLOWER DELIVERY BY THE RECIPIENT IS STILL CONSIDERED AS DELIVERED.
 
THANK YOU!!!

 
These delivery schedules are not applicable during peak seasons. We do not commit time of delivery during MOTHERS DAY and VALENTINES DAY. Cut off period will apply during mothers day and valentines day.
 
2. Outside Metro Manila / Provincial Areas:      4 to 5 working days after order is confirmed
·   Order will be served after confirmation of payment.
    Advance reservation is required.
·   No provincial deliveries on Sundays and Holidays.
·   Email us first the complete delivery address to check if is it covered by delivery.
·   Minimum amount is required for outside Metro Manila and Provincial delivery. Please inquire at tel nos. (632) 928-5359 / (632) 881-6731 regarding minimum amount required.
 
3. We deliver free of charge except Valenzuela, Muntinlupa, Las Pinas, Paranaque, Navotas, Caloocan, Malabon, Taguig, Cainta, Antipolo, Montalban, Rizal and Angono, Rizal
DELIVERY CHARGES:  Valenzuela P300.00   Muntinlupa P500.00   Las Pinas P500.00   Paranaque P300   Navotas P400.00  Caloocan P300.00 Malabon P300.00   Taguig P300.00   Cainta P400.00    Antipolo P400.00      Montalban, Rizal P400.00   Angono, Rizal P500.00
 
FREE DELIVERY CHARGES: Quezon City    Makati     Marikina    San Juan      Manila     Mandaluyong     Pasig       Pasay

REQUEST LATE NIGHT DELIVERY (8PM -10PM) - Additional P500 First Come, First Served.
 
4. Sender must provide accurate and complete delivery information . Contact number is required. We will call the sender or  the recipient to verify the correct address if we think it is needed to prevent the delay and non delivery.
If recipient is not present or no one is able to receive the flowers upon delivery and no response from text or call, maximum time of waiting is 30 minutes. Sender or customer will also notify. If still no one can receive the flowers at given waiting time, flowers will be returned at our store. We will contact the sender or customer for schedule of re-delivery. Please be advised that re-delivery fee or re-route fee will apply. Amount of fee depends on delivery address and applicable within Metro Manila only. Please be reminded, we can not guarantee that flowers will be as fresh as they were on first attempt of delivery.

5. Refusal of flowers delivery by the recipient is still considered as delivered.
 
6. Substitution
 
Flower arrangements posted in our website may vary, depending the availability of  the flower order. Some substitution may occur especially for outside metro manila and provincial delivery but with same or higher equal value. . Sender will be informed for some changes.
 
 
 

OFFICE / STORE OPERATING HOURS:   PHILIPPINE TIME   8:00AM - 8:00PM  (MONDAY - SUNDAY)

FOR INQUIRIES OR RESERVATIONS:     (632) 881-6731 / (632) 579-3073 

OR EMAIL US AT:                                     [email protected]